If you're having trouble with the buttons on the inline remote, try the following:
- SoundSport® wireless headphones
- SoundSport Pulse wireless headphones
- Unpair your headphones from your device, and then pair them again. Sometimes refreshing the connection can help certain issues
- If possible, try pairing your headphones to another device. If the headphones work correctly on another device, the original device may be the issue
If the steps above did not resolve your issue, click the "Contact Us" link below to find the best support for your region.