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Updating your system

IMPORTANT NOTICE for customers who have more than one Solo system
Each Solo system has its own unique software "fingerprint" that must be accessed during system updates. When updating more than one system, do not use the software from one system to update another as this could cause permanent damage. To prevent this, make sure you delete all files with the extension *.bos on the USB drive before updating an additional system.

You will need a portable USB drive with a minimum of 10 MB of available space. The drive must be FAT or FAT32 formatted.

Minimum system requirements

For Windows PC users:

  • 300 MHz processor (1 GHz for Vista or Windows 7) 32 or 64 bit
  • 128 MB RAM (Windows XP); 512 MB (Vista Home Basic); 1 GB (other Vista editions and Windows 7 32 bit); 2 GB (Windows 7 64 bit)
  • Internet connection
  • 30 MB available hard disk space
  • USB 1.1, 2.0 or 3.0 port

For Mac users:

  • OS v10.5 (Leopard), v10.6 (Snow Leopard) or OS v10.7 (Lion)
  • Intel-based processor
  • 512 MB RAM (Leopard); 1 GB (Snow Leopard)
  • Internet connection
  • 40 MB available hard disk space
  • USB 1.1, 2.0 or 3.0 port

Steps to complete:

You will need to use your computer to download the update information.

To retrieve this information, first power off and unplug your Bose Solo 5 TV sound system.

Connect your USB drive to your computer. Remove all files from the USB drive.

Download the software update file below (Solo5.mdu).

For Windows PC users:

In the File Download window, select the file destination folder and click Save. You can save the file directly to the USB drive. If you're downloading the file to your desktop, you will need to drag the file to the USB drive before removing the drive from your computer.

For Mac users:

Wait for your computer to download the file.

Open your Downloads folder and drag the updater file to the USB drive.

Once the updater file is on your USB drive, remove the USB drive from your computer.

On the back of your system, insert the USB drive into the connector labelled “Service”.

Plug in your Bose Solo 5 TV sound system. The update will start automatically and the light will briefly flash amber every few seconds.

The update may take a few minutes to complete. The light on the Bose Solo 5 TV sound system will continue to flash. When the update is finished, the light will flash green.

Once the light is flashing green, remove your USB drive from your Bose Solo 5 TV sound system. The system will return to normal operation once the USB drive is removed and the system is powered on.

Troubleshooting

Try the following before starting the updater application again:

While downloading the update from the Internet:

  • Make sure your Internet connection is working properly
  • The application needs to know specific details about your Bose Solo 5 TV sound system. To retrieve this information, first insert the selected drive into the connector labelled “Service” on the back of your system. The green light should turn amber and flash for several seconds, then stop. When the light goes out, remove the drive and reconnect it to your computer.
  • Wait until your computer instructs you to remove the USB drive.

While updating your Bose Solo 5 TV sound system:

  • Make sure that your system is plugged in and powered on, and that the green LED is solidly lit on the system before inserting the USB drive.
  • If you see a red LED on your Bose Solo 5 TV sound system during the update, remove the USB drive from the system, unplug the system from the wall socket for one minute and then plug the system back in. Make sure that the system is powered on (showing a solid green LED) and reinsert the USB drive.

Tip: Connect the USB drive directly to an unused USB port on your computer.
Connecting to a USB hub can make it more difficult for the update process to locate the USB drive.
Connecting directly to an unused USB port on your computer will make it easier to locate the drive.

Help menu
The Help menu is available throughout the update process. From the Help menu, you can access:

  • License agreement: Review the license agreement
  • System information: View information about the current version of Bose Solo 5 TV sound system software, as well as system information for your computer and operating system

If the problems persist, contact Bose Customer Support.

FAQs

Why might I need to upgrade my Bose® Solo 5 TV sound system software?

Updating the software will ensure that the system is functioning optimally.

Can this update be accomplished on both PCs and Macs?

Yes, with minimum operating system requirements: PCs must run Windows XP or higher. Macs must run OS 10 or higher.

What type of flash drive should I use?

You can use nearly any USB thumb drive with at least 10 MB of available space. A drive that appears as either a hard disk or a "composite device" will not work. The drive must be FAT or FAT32 formatted.

Does the flash drive need to be empty?

It is not required but is recommended. If you previously ran a Bose® update with this thumb drive, make sure all files with the extension *.bos are removed.

How long will the update take?

It should take only a few minutes at your PC to download the update from Bose®. It will take only a few seconds to run the update on your Bose® Solo 5 TV sound system.

Where is the USB connection on my Bose® Solo 5 TV sound system?

It is on the rear of the system and is labelled "Service".