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Speaker will not turn on when connected to AC power

Please try the following to resolve your issue:

  • Make sure your system is connected to a working AC (mains) plug socket
  • Make sure you are using the Bose power supply cable that was provided with your speaker. While the speaker can be physically connected to other USB power chargers, the Bose power supply is recommended for best results
  • If you are using a surge protector, try plugging directly into a working plug socket
  • Make sure both ends of the power supply cable are firmly connected

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