If your speaker will not turn on when connected to AC power, try the following:
Applies to:
Make sure your speaker is connected to a working power outlet
Try another USB charging cable
Try another USB wall charger or powered computer USB port
If you are using a surge protector or multi-outlet converter, try plugging directly into the socket
Put the product into Ship Mode to reset it (your settings and stored devices will not be erased):
Click here to check for and install any available updates for your speaker. Try this even if your speaker will not turn on